Video

Slides

Quiz

Cheat Sheet

Glossary of Terms

References and Resources

Video

Video

Slides

Quiz

Cheat Sheet

Glossary of Terms

References and Resources

Checking the Mail

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    Checking the Mail

    Email is very useful and the risks are manageable.

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    What Email is

    Email is a method of sending correspondence (messages) over the Internet. Every email is sent to an email address. The name and information given are not guaranteed to be true—there is no verification.

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    Email Risks

    Emails are not to be trusted; they can bring malware, and fraud.
    Many scams start with an email. Treat email with suspicion and avoid clicking links in email.

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    Spam and Junk Email

    Spam is junk email that might end up in your email inbox. A lot of this email is filtered by your email provider and application. You can adjust the sensitivity of the filter.

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    Making Decisions about Email

    Think before you click. If email is expected, and as expected, it is probably okay. If an email is unexpected, and strange it is probably not okay. There is never a reason you have to click and you can take your time to think before you decide to do anything.

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    Checking the Mail

    Email is very useful and the risks are manageable.

  • Checking the Mail

    Let’s see how much you have learnt on checking the mail.

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    START THE QUIZ

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    2

    Email is:

    Express post

    A method of sending short messages to a mobile phone

    A method of sending correspondence (messages) over the Internet

    An Application

    next question

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    2

    All email addresses are verified and you can only use your real name.

    True

    False

    next question

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    2

    Emails are always secure because they are sealed and can’t be faked.

    True

    False

    next question

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    2

    You can get malware from an email:

    By clicking on a link

    By clicking on an attachment

    By opening a normal looking word document, Excel file or PDF attachment

    All of the above

    next question

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    2

    A fraud email might:

    Promise a large amount of money

    Promise a service for an amazingly cheap price

    Inform you of winning a prize or lottery

    All of the above

    next question

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    2

    A spam filter:

    Automatically removes junk email

    Automatically removes fraud and phishing mail

    Cuts processed meat into cubes

    All of the above

    next question

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    2

    Be suspicious of:

    Threatening emails that demand immediate attention

    Any email that requests account information or they will close your account

    Emails asking to send money to Western Union, MoneyGram or prepaid credit cards

    All of the above

    next question

  • Checking the Mail

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1-

Email is:

Express post

A method of sending short messages to a mobile phone

A method of sending correspondence (messages) over the Internet

An Application

Email is a method of sending correspondence (messages) over the Internet. It is a service that you can access with a mail application or online at a webpage.   

2-

All email addresses are verified and you can only use your real name.

True

False

A name associated with an email address can be shown with or instead of the address on an email. This can be set to anything at all, and so doesn’t necessarily show the sender’s real name

3-

Emails are always secure because they are sealed and can’t be faked.

True

False

There is no security system inherent in email or to confirm the sender of an email or its contents. All of the elements in an email can be faked or manipulated.

4-

You can get malware from an email:

By clicking on a link

By clicking on an attachment

By opening a normal looking word document, Excel file or PDF attachment

All of the above

Clicking on a link can download malware. Any file could be malware. Even files that look benign and open normally can contain dangerous code that runs without you knowing.

5-

A fraud email might:

Promise a large amount of money

Promise a service for an amazingly cheap price

Inform you of winning a prize or lottery

All of the above

Scammers often promise a large pay-out or reward but ask for a smaller amount of money upfront. The pay-out doesn’t come and they take the money sent in advance.   

6-

A spam filter:

Automatically removes junk email

Automatically removes fraud and phishing mail

Cuts processed meat into cubes

All of the above

Spam filtering is an automatic process designed so that only a small fraction of spam messages ever reach their destination. They normally place these in a separate “junk” or “spam” folder.

7-

Be suspicious of:

Threatening emails that demand immediate attention

Any email that requests account information or they will close your account

Emails asking to send money to Western Union, MoneyGram or prepaid credit cards

All of the above

Be suspicious of: Unexpected emails; emails from banks or companies with which you do not have a relationship; any email that requests account information or threatens dire consequences for not immediately providing or updating personal information, such as closing an account; emails that claim to be from businesses but contain misspelled words or sloppy grammar; business messages sent from a domain name other than the one usually used by that business; emails that require urgent or immediate action; emails asking to send money to Western Union, MoneyGram or prepaid credit card; or anything that just seems not right. 

Cheat Sheet

What email is

Email is a method of sending correspondence (messages) over the Internet. Every email is sent to an email address.

 

DO regard all elements of an email as a work of fiction.

Email risks

Emails are not to be trusted; they can bring malware and fraud. Many scams start with an email. Treat email with suspicion and avoid clicking links in email.

 

DO think before you click, and click rarely if ever.

DO treat emails with suspicion. They are not to be trusted.

DO take the time to think, overcome scammers trying to pressure you into sharing information.

Spam and junk email

Spam is junk email that might end up in your email inbox. A lot of this email is filtered by your email provider and application. You can adjust the sensitivity of the filter. You can report spam to http://fightspam.gc.ca.

 

DO be aware that junk email is being filtered out of your inbox.

DO adjust and assist the filter where you can.

Making decisions about email

If email is expected, and as expected, it is probably okay. If an email is unexpected and strange it is probably not okay.  There is never a reason you have to click and you can take your time to think before you decide to do anything.

 

DO relax, think clearly, and take your time with email.

Report an incident

It’s not always easy to spot a scam, and new ones are invented every day.

If you suspect that you may be a target of fraud, or if you have already sent funds, don’t be embarrassed – you’re not alone. If you want to report a fraud, or if you need more information, contact The Canadian Anti-Fraud Centre:

1-888-495-8501, or

 

http://www.antifraudcentre-centreantifraude.ca/reportincident-signalerincident/index-eng.htm

Glossary of Terms

Application (app) or program

A programmed set of instructions that runs on your computer or device such as a word processor or game.

Attachment

A file that is sent along with an email.

Canadian Anti-Fraud Centre (CAFC)

The Canadian Anti-Fraud Centre (CAFC) is the central agency in Canada that collects information and criminal intelligence on fraud and identification theft. Website: www.antifraudcentre-centreantifraude.ca/

Domain name

The name of a site or service online, such as outlook.com, Canada.ca, serene-risc.ca or gmail.com.

Email address

A unique name that electronic messages can be sent to, such as info@serene-risc.ca.

Internet service provider (ISP)

A company that provides access to the Internet as a service to subscribers.

Malware

Software designed for malicious, or bad purposes.

Scam

A dishonest or deceptive scheme usually for criminal purposes.

Server

A computer that serves information or functions to other computers over a network.

Spam

Unsolicited and annoying email.

Trojan

A program concealed inside another program or file. When the file is opened the hidden program performs an unexpected and often malicious function.

Virus scanner

Security software that scans for viruses, this can run automatically on files that are opened or downloaded or be run manually on some or all files.

References and Additional Resources